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privacy & policy

NeuroStorm Privacy Policy


When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

We build a range of services that help millions of people daily to explore and interact with the world in new ways. Our services include:

  • NeuroStorm apps, sites, and devices, like NS Reveal and NeuroStorm

  • Products that are integrated into third-party apps and sites, like ads, analytics, and embedded NeuroStorm reports

You can use our services in a variety of ways to manage your privacy. For example, you can sign up for a NeuroStorm Account if you want to create and manage content like emails and photos, or see more relevant search results. And you can use many NeuroStorm services when you’re signed out or without creating an account at all, like searching on NeuroStorm or watching NeuroStorm videos. You can also choose to browse the web in a private mode, like Chrome Incognito mode. And across our services, you can adjust your privacy settings to control what we collect and how your information is used.


Information NeuroStorm collects

We want you to understand the types of information we collect as you use our services

We collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful, the people who matter most to you online, or which NeuroStorm videos you might like. The information NeuroStorm collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.

When you’re not signed in to a NeuroStorm Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This allows us to do things like maintain your preferences across browsing sessions, such as your preferred language or whether to show you more relevant search results or ads based on your activity.

When you’re signed in, we also collect information that we store with your NeuroStorm Account, which we treat as personal information.


Things you create or provide to us

When you create a NeuroStorm Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to a NeuroStorm Account, you might choose to provide us with information — like an email address to communicate with NeuroStorm or receive updates about our services.

We also collect the content you create, upload, or receive from others when using our services. This includes things like email you write and receive, photos and videos you save, docs and spreadsheets you create, and comments you make on NeuroStorm videos.


Information we collect as you use our services

Your apps, browsers & devices

We collect information about the apps, browsers, and devices you use to access NeuroStorm services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

We collect this information when a NeuroStorm service on your device contacts our servers — for example, when you install an app from the Play Store or when a service checks for automatic updates. If you’re using an Android device with NeuroStorm apps, your device periodically contacts NeuroStorm servers to provide information about your device and connection to our services. This information includes things like your device type and carrier name, crash reports, which apps you've installed, and, depending on your device settings, other information about how you’re using your Android device.


Your activity

We collect information about your activity in our services, which we use to do things like recommend a NeuroStorm video you might like. The activity information we collect may include:

  • Terms you search for

  • Videos you watch

  • Views and interactions with content and ads

  • Reports you share

  • Events you take

  • Voice and audio information

  • Purchase activity

  • People with whom you communicate or share content

  • Activity on third-party sites and apps that use our services

  • Browsing history you’ve synced with your NeuroStorm Account

If you use our services to make and receive calls or send and receive messages, we may collect call and message log information like your phone number, calling-party number, receiving-party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information, and types and volumes of calls and message

We collect information about your location when you use our services, which helps us offer features like event activity locations, search results for events near you, and ads based on your general location.

Your location can be determined with varying degrees of accuracy by:

  • GPS and other sensor data from your device

  • IP address

  • Activity on NeuroStorm services, such as your searches

  • Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

The types of location data we collect and how long we store it depend in part on your device and account settings. For example, you can turn your Android device’s location on or off using the device’s settings app. You can also turn on Location History if you want to create a private map of where you go with your signed-in devices. And if your Web & App Activity setting is enabled, your searches and other activity from NeuroStorm services, which may also include location information, is saved to your NeuroStorm Account.


Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. And we also use data about the ads you interact with to help advertisers understand the performance of their ad campaigns. We use a variety of tools to do this, including NeuroStorm Analytics. When you visit sites or use apps that use NeuroStorm Analytics, a NeuroStorm Analytics customer may choose to enable NeuroStorm to link information about your activity from that site or app with activity from other sites or apps that use our ad services.

Communicate with you

We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your NeuroStorm Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact NeuroStorm, we’ll keep a record of your request in order to help solve any issues you might be facing.


Protect NeuroStorm, our users, and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm NeuroStorm, our users, or the public.

We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like customized search results, personalized ads, or other features tailored to how you use our services. And we analyze your content to help us detect abuse such as spam, malware, and illegal content. We also use algorithms to recognize patterns in data.

We may combine the information we collect among our services and across your devices for the purposes described above. For example, if you watch videos of guitar players on NeuroStorm, you might see an ad for guitar lessons on a site that uses our ad products.

Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve NeuroStorm’s services and the ads delivered by NeuroStorm.

If other users already have your email address or other information that identifies you, we may show them your publicly visible NeuroStorm Account information, such as your name and photo. This helps people identify an email coming from you, for example.

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.


Managing, reviewing, and updating your information

When you’re signed in, you can always review and update information by visiting the services you use. For example, Photos and Videos are both designed to help you manage specific types of content you’ve saved with NeuroStorm.

We also built a place for you to review and control information saved in your NeuroStorm Account. Your NeuroStorm Account includes:


About you

Manage personal info in your NeuroStorm Account and control who can see it across NeuroStorm services.


Shared endorsements

Choose whether your name and photo appear next to your activity, like reviews and recommendations, that appear in ads.


My Activity

My Activity allows you to review and control data that’s saved to your NeuroStorm Account when you’re signed in and using NeuroStorm services, like searches you’ve done. You can browse by date and by topic, and delete part or all of your activity.


Your personal information

Manage your contact information, such as your name, email, and phone number.

When you’re signed out, you can manage information associated with your browser or device, including:

  • Signed-out search personalization: Choose whether your search activity is used to offer you more relevant results and recommendations.

  • NeuroStorm settings: Pause and delete your NeuroStorm Search History and your NeuroStorm Watch History.

  • Ad Settings: Manage your preferences about the ads shown to you on NeuroStorm and on sites and apps that partner with NeuroStorm to show ads.


Exporting, removing & deleting your information

You can export a copy of content in your NeuroStorm Account if you want to back it up or use it with a service outside of NeuroStorm.


Export your data

To delete your information, you can:

  • Delete your content from specific NeuroStorm services

  • Search for and then delete specific items from your account using My Activity

  • Delete specific NeuroStorm products, including your information associated with those products

  • Delete your entire NeuroStorm Account


Delete your information

Inactive Account Manager allows you to give someone else access to parts of your NeuroStorm

Account in case you’re unexpectedly unable to use your account.

And finally, you can also request to remove content from specific NeuroStorm services based on applicable law and our policies.


There are other ways to control the information NeuroStorm collects whether or not you’re signed in to a NeuroStorm Account, including:

  • Browser settings: For example, you can configure your browser to indicate when NeuroStorm has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things like remembering your language preferences.

  • Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify location settings on your Android device.



Sharing your information


When you share your information

Many of our services let you share information with other people, and you have control over how you share. For example, you can share events and videos on NeuroStorm publicly or you can decide to keep your videos private. Remember, when you share information publicly, your content may become accessible through search engines, including NeuroStorm Search.


When NeuroStorm shares your information

We do not share your personal information with companies, organizations, or individuals outside of NeuroStorm except in the following cases:

With your consent

We’ll share personal information outside of NeuroStorm when we have your consent.

With domain administrators

If you’re a student or work for an organization that uses NeuroStorm services, your domain administrator and resellers who manage your account will have access to your NeuroStorm Account. They may be able to:

  • Access and retain information stored in your account, like your email

  • View statistics regarding your account, like how many how many events you produce

  • Change your account password

  • Suspend or terminate your account access

  • Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request

  • Restrict your ability to delete or edit your information or your privacy settings


For external processing

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help operate our data centers, deliver our products and services, improve our internal business processes, and offer additional support to customers and users. We also use service providers to help review NeuroStorm video content for public safety and analyze and listen to samples of saved user audio to help improve NeuroStorm’s audio recognition technologies.


For legal reasons

We will share personal information outside of NeuroStorm if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request.

  • Enforce applicable Terms of Service, including investigation of potential violations.

  • Detect, prevent, or otherwise address fraud, security, or technical issues.

  • Protect against harm to the rights, property or safety of NeuroStorm, our users, or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.

If NeuroStorm is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.


Keeping your information secure

We build security into our services to protect your information


All NeuroStorm products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something

risky that we think you should know about, we’ll notify you and help guide you through steps to

stay better protected.

We work hard to protect you and NeuroStorm from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

  • We use encryption to keep your data private while in transit

  • We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems

  • We restrict access to personal information to NeuroStorm employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


Exporting & deleting your information

You can export a copy of your information or delete it from your NeuroStorm Account at any time

You can export a copy of content in your NeuroStorm Account if you want to back it up or use it with a service outside of NeuroStorm.


Export your data

To delete your information, you can:

  • Delete your content from specific NeuroStorm services

  • Search for and then delete specific items from your account using My Activity

  • Delete specific NeuroStorm products, including your information associated with those products

  • Delete your entire NeuroStorm Account


Delete your information


Retaining your information

We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings:

  • Some data you can delete whenever you like, such as your personal info or the content you create or upload, like photos and documents. You can also delete activity information saved in your account, or choose to have it deleted automatically after a set period of time. We’ll keep this data in your NeuroStorm Account until you remove it or choose to have it removed.

  • Other data is deleted or anonymized automatically after a set period of time, such as advertising data in server logs.

  • We keep some data until you delete your NeuroStorm Account, such as information about how often you use our services.

  • And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.

When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

You can read more about NeuroStorm’s data retention periods, including how long it takes us to delete your information.


Compliance & cooperation with regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.


Data transfers

We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is

processed, we apply the same protections described in this policy. We also comply with certain

legal frameworks relating to the transfer of data.


When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.


U.S. state law requirements

Some U.S. state privacy laws require specific disclosures.

This Privacy Policy is designed to help you understand how NeuroStorm handles your information:

  • We explain when NeuroStorm may disclose information in Sharing your information. NeuroStorm does not sell your personal information. NeuroStorm also does not “share” your personal information as that term is defined in the California Consumer Privacy Act (CCPA).

  • We explain how NeuroStorm retains information in Retaining your information. You can also learn more about how NeuroStorm anonymizes data. As described there, when NeuroStorm anonymizes data to protect your privacy, we maintain policies and technical measures to avoid re-identifying that information.

U.S. state privacy laws also provide the right to request information about how NeuroStorm collects, uses, and discloses your information. And they give you the right to access your information, sometimes in a portable format; correct your information; and to request that NeuroStorm delete that information. Many of these laws also provide the right to opt out of certain forms of profiling and targeted advertising. They also provide the right to not be discriminated against for exercising these privacy rights. Finally, the CCPA treats certain kinds of information, like health data, as sensitive; when users provide this information, NeuroStorm only uses it for purposes permitted by the CCPA, like to provide services that are requested and expected by our users.

When wishing to change your privacy, we’ll validate your request by verifying that you’re signed in to your NeuroStorm Account. If you have questions or requests related to your rights under U.S. state privacy laws, you (or your authorized agent) can also contact NeuroStorm. And if you disagree with the decision on your request, you can ask NeuroStorm to reconsider it by responding to our email.

Some U.S. state privacy laws also require a description of data practices using specific categories. This table uses these categories to organize the information in this Privacy Policy.


Categories of information we collect


Identifiers and similar information such as your name and password, phone number, and address, as well as unique identifiers tied to the browser, application, or device you’re using.

Demographic information, such as your age, gender and language. If you choose to use optional features or take events that require specific demographics you opt in to those demographics by participating in those events. Like NeuroStorm Creator Demographics, you can also provide additional information, like your gender identity or race and ethnicity and much more.

Commercial information such as your payment information and a history of purchases you make on NeuroStorm’s services.

Biometric information if you choose to provide it, such as fingerprints in NeuroStorm’s product development studies.

Internet, network, and other activity information such as your search terms; views and interactions with content and ads; Chrome browsing history you’ve synced with your NeuroStorm Account; information about the interaction of your apps, browsers, and devices with our services (like IP address, crash reports, and system activity); and activity on third-party sites and apps that use our services. You can review and control activity data stored in your NeuroStorm Account in My Activity.

Geolocation data, such as may be determined by GPS, IP address, and other data from sensors on or around your device, depending in part on your device and account settings. Depending on these settings, this may include precise location data, for example GPS data for Android features like navigation or finding your phone.

Audio, electronic, visual, and similar information, such as voice and audio information.

Communications data, such as emails, if you use our services to send and receive messages.

Health information if you choose to provide it, such as your medical history, vital signs and health metrics (like blood glucose levels), and other similar information related to your physical or mental health, in the course of using NeuroStorm services that offer health-related events and reports.

Professional, employment, and education information, such as information you provide or that is maintained through an organization using NeuroStorm services at which you study or work.

Other information you create or provide, such as the content you create, upload, or receive (like photos and videos or emails, docs and spreadsheets). NeuroStorm Dashboard allows you to manage information associated with specific products.

Inferences drawn from the above, like your ads interest categories.


Business purposes for which information may be used or disclosed


Protecting against security threats, abuse, and illegal activity: NeuroStorm uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent, or illegal activity. For example, to protect our services, NeuroStorm may receive or disclose information about IP addresses that malicious actors have compromised.

Auditing and measurement: NeuroStorm uses information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to our partners like publishers, advertisers, developers, or rights holders. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes.

Maintaining our services: NeuroStorm uses information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.

Research and development: NeuroStorm uses information to improve our services and to develop new products, features and technologies that benefit our users and the public. For example, we use publicly available information to help train NeuroStorm’s AI models and build products and features like NeuroStorm Reveal capabilities.

Use of service providers: NeuroStorm shares information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures. For example, we may rely on service providers to help provide customer support.

Advertising: NeuroStorm processes information to provide advertising, including online identifiers, browsing and search activity, and information about your location and interactions with advertisements. This keeps NeuroStorm’s services and many of the websites and services you use free of charge.

Legal reasons: NeuroStorm also uses information to satisfy applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement.


Parties with whom information may be disclosed

Other people with whom you choose to share your information, like docs or photos, and videos or comments on NeuroStorm.

Third parties with your consent, such as services that integrate with NeuroStorm’s services. You can review and manage third party apps and sites with access to data in your NeuroStorm Account.

Service providers, trusted businesses, or persons that process information on NeuroStorm’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Domain administrators, if you work or study at an organization that uses NeuroStorm services.

Law enforcement or other third parties, for the legal reasons described in Sharing your information.


About this policy


When this policy applies

This Privacy Policy applies to all of the services offered by NeuroStorm LLC and its affiliates, including NeuroStorm, Android, and services offered on third-party sites, such as advertising services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy doesn’t apply to:

  • The information practices of other companies and organizations that advertise our services

  • Services offered by other companies or individuals, including products or sites they offer that may include NeuroStorm services to which the policy applies, or products or sites displayed to you in search results, or linked from our services


Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).